"In my experience, fear comes from not knowing what to expect" - Chris Hadfield
Our connection begins when you reach out to us. Whether through e-mail, social media, telephone or our website, our connection begins with you.
Once you have reached out, you can expect that we'll get back to you within 24-48 business hours.
It is important to us that we gain an understanding of our clients, their homes, and their needs. This is part of what makes our service more personalized and detailed. To best get to know one another, we will set up an in-home or virtual consultation.
Within 72 hours of our personalized consultation, you will receive a detailed cleaning proposal & quote via e-mail. This document clearly lays out what is included in your service, and how much it will cost. Having this information in a user-friendly document allows for clear expectations.
Once you have reviewed your cleaning proposal & quote and chosen to proceed, we will offer you a selection of appointment times for your service. Once you confirm your appointment day & time, you will receive a confirmation email from us. At that time, you will also receive a copy of our current policies that must be read and signed prior to your first service.
On the day of your cleaning, you will receive an auto-generated text message when our team is on their way to your home. Our amazing team will work their magic, allowing you to return to a fresh clean home!
Once your service is complete, you will receive an invoice via e-mail. We ask that your bill be paid in full within 24 hours of receipt of the invoice. If it is your first cleaning, you will have the option of paying by cash or e-transfer. For your ongoing service, you'll have the added convenience of paying online with a credit card.
For new clients, you can expect to hear from our office within 24-48 hours of your service being completed. We thrive on open communication, and want to know how we can better serve you going forward. You are ALWAYS welcome to reach out to our office with any questions or concerns at any time as well..